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earthquakez
Joined: 10 Nov 2010
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 Posted: Thu May 31, 2012 7:27 am Post subject: |
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 Dreamcandy, I sympathise as do the rest of the posters here. Those people need a complete overhaul of their business attitude in terms of the disgusting putting their hands on you and your Mother and taking your phone. There's a nasty tendency of some older Koreans to manhandle people and that tendency would smartly disappear if they had the assault laws of more socially developed countries.
However....................I agree with Madoka. I don't agree with people citing Walmart, the Gap etc because the store in question is not a major retailer. Major retailers give those kinds of refunds/exchanges etc precisely because they are big. They can afford to.
There is no comparison with this store in Namdamun and the big retailers mentioned. None at all. And nearly every small business like that one follows the rule that if you have obviously worn it/washed it, you're not going to get a refund. It sucks but it follows an older logic that used to be common before the days of the big retail chains who pay their workers jack and get their clothes sewn by people in sweatshops who earn a pitiful amount of money for their labour in the 3rd world.
I would have responded to the small hole, frayed whatever by stitching it up myself if I had been you or your Mum. I can understand the people refusing to give a refund or exchange under the circumstances mentioned but they were obnoxious and disgusting in their expression of opposition. |
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madoka
Joined: 27 Mar 2008
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| Posted: Thu May 31, 2012 9:10 am Post subject: |
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| Patrick Bateman wrote: |
Various defects in garments:
v Holes |
Already addressed this point a few posts prior to yours:
| madoka wrote: |
Nope, looks like you need to educate yourself as to what is considered defective clothing, which would include sewing defects, sizing defects, color defects, and broken buttons, zippers, snaps, etc. The only defect she can claim is the small hole assuming it was preexisting, but once she washed it, it becomes her responsibility. |
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madoka
Joined: 27 Mar 2008
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| Posted: Thu May 31, 2012 9:33 am Post subject: |
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| earthquakez wrote: |
| I don't agree with people citing Walmart, the Gap etc because the store in question is not a major retailer. Major retailers give those kinds of refunds/exchanges etc precisely because they are big. They can afford to. |
Exactomundo.
Seems the peanut gallery was too busy nitpicking to see the big picture and I got caught up in it. Like I said, the owners of the stall are probably barely scrapping by. Treat it as a lesson learned in getting what you paid for and move on.
I once saw someone arguing with a halmoni over bbopgi (those melted brown sugar and baking soda) candy she sold for 700-1,000 won. Dude, she cooks over a butane burner sitting on newspapers on the sidewalk. You really want to harass that grandma for a refund? |
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Patrick Bateman
Joined: 21 Apr 2009
Location: Lost in Translation
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| Posted: Thu May 31, 2012 3:50 pm Post subject: |
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| madoka wrote: |
| earthquakez wrote: |
| I don't agree with people citing Walmart, the Gap etc because the store in question is not a major retailer. Major retailers give those kinds of refunds/exchanges etc precisely because they are big. They can afford to. |
Exactomundo.
Seems the peanut gallery was too busy nitpicking to see the big picture and I got caught up in it. Like I said, the owners of the stall are probably barely scrapping by. Treat it as a lesson learned in getting what you paid for and move on. |
You said most stores would not accept the item for exchange. You cited two specific examples: Macy's and GAP Inc., both of which would accept the item for exchange.
I said in my original post though, that it would be unreasonable to expect this kind of service from the seller the OP went to.
I wasn't trying to argue or drag this out. You misspoke, I tried informing you of that, and you wanted to unnecessarily continue on about it. |
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Patrick Bateman
Joined: 21 Apr 2009
Location: Lost in Translation
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| Posted: Thu May 31, 2012 3:58 pm Post subject: |
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| earthquakez wrote: |
However....................I agree with Madoka. I don't agree with people citing Walmart, the Gap etc because the store in question is not a major retailer. Major retailers give those kinds of refunds/exchanges etc precisely because they are big. They can afford to. |
Madoka is the one that started citing major retailers.
| earthquakez wrote: |
There is no comparison with this store in Namdamun and the big retailers mentioned. None at all. And nearly every small business like that one follows the rule that if you have obviously worn it/washed it, you're not going to get a refund. It sucks but it follows an older logic that used to be common before the days of the big retail chains who pay their workers jack and get their clothes sewn by people in sweatshops who earn a pitiful amount of money for their labour in the 3rd world. |
The OP did not want a refund. The OP wanted an even exchange. Even in the case of small shops, it is not rare for a store to take back for exchange an item that appears to have a manufacturing defect. |
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NYC_Gal 2.0
Joined: 10 Dec 2010
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| Posted: Thu May 31, 2012 4:01 pm Post subject: |
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I only talked about GAP because Madoka brought large retailers up.
You'd think that smaller retailers would want to encourage return business. I used to go to plenty of small, one-off shops back home, and you'd better believe that if something was defective (even after wearing it) I could exchange it for a new one. I've only ever had one place refuse to do so, and I stopped going there, which was their loss because I'm a loyal customer when I find a product that I like. |
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atwood
Joined: 26 Dec 2009
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| Posted: Thu May 31, 2012 4:57 pm Post subject: |
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| madoka wrote: |
| earthquakez wrote: |
| I don't agree with people citing Walmart, the Gap etc because the store in question is not a major retailer. Major retailers give those kinds of refunds/exchanges etc precisely because they are big. They can afford to. |
Exactomundo.
Seems the peanut gallery was too busy nitpicking to see the big picture and I got caught up in it. Like I said, the owners of the stall are probably barely scrapping by. Treat it as a lesson learned in getting what you paid for and move on.
I once saw someone arguing with a halmoni over bbopgi (those melted brown sugar and baking soda) candy she sold for 700-1,000 won. Dude, she cooks over a butane burner sitting on newspapers on the sidewalk. You really want to harass that grandma for a refund? |
Actually the very opposite was happening. You were nitpicking by repeatedly citing store policies. Now you admit, by agreeing with quakez, that major retailers do take back garments under all kinds of conditions their policies would prohibit. And as for the your little shop argument, my first post said one could not expect such service in a small market shop.
You're STILL wrong on all counts. "I got caught up in it" is your weak attempt at an excuse.
A real woman would admit she was wrong and apologize. You don't seem to have the sand. |
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earthquakez
Joined: 10 Nov 2010
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| Posted: Thu May 31, 2012 6:53 pm Post subject: |
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But Madoka's not wrong about the general gist of the situation.
He's absolutely correct to point out that the small store owners/leasers in Korea are often making next to nothing from their business. Pleasant or unpleasant. Personally I never make a fuss about prices in Korea from these kinds of businesses or individuals who are selling stuff of any kind to earn a less than decent living.
It's not hard to understand if you have some empathy. In Seoul the halmoni on the street selling over priced lotte chocolate to me when I go there most likely has a terrible life, next to no income, no pension and perhaps some govt assistance. I never grudge paying more.
As for the clothes shop, get it right. The OP and her Mum should understand that when you wash it you've maybe not worn it but you've done something to show use. I don't think the less than perfect condition sounds like something that couldn't be fixed by a bloke like me with a sewing needle and some thread - and I am bloody awful at sewing.
Exchange? Again, I keep the above principle. Now if it had not been washed, had a significant stain and was brought back in its packaging with yonsujong then I think there would be a case for the shop exchanging it.
Madoka AINT wrong!  |
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atwood
Joined: 26 Dec 2009
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| Posted: Thu May 31, 2012 7:07 pm Post subject: |
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| earthquakez wrote: |
But Madoka's not wrong about the general gist of the situation.
He's absolutely correct to point out that the small store owners/leasers in Korea are often making next to nothing from their business. Pleasant or unpleasant. Personally I never make a fuss about prices in Korea from these kinds of businesses or individuals who are selling stuff of any kind to earn a less than decent living.
It's not hard to understand if you have some empathy. In Seoul the halmoni on the street selling over priced lotte chocolate to me when I go there most likely has a terrible life, next to no income, no pension and perhaps some govt assistance. I never grudge paying more.
As for the clothes shop, get it right. The OP and her Mum should understand that when you wash it you've maybe not worn it but you've done something to show use. I don't think the less than perfect condition sounds like something that couldn't be fixed by a bloke like me with a sewing needle and some thread - and I am bloody awful at sewing.
Exchange? Again, I keep the above principle. Now if it had not been washed, had a significant stain and was brought back in its packaging with yonsujong then I think there would be a case for the shop exchanging it.
Madoka AINT wrong! |
You came in way too late. If you read my first post I said they should not expect anything at such a shop. Then Madoka posted that in his experience only very high-end luxury goods shops give refunds or exchanges in such instances, which is patently false.
You know nothing about those street vendors. Many make a very good living. In fact, one woman who sold dukboggi to hagwon students was sending her three children to school in the U.S. on her profits. Some may have a hard life, yet others are certainly thriving businesspeople. So you might think about saving your crocodile tears. |
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TheUrbanMyth
Joined: 28 Jan 2003
Location: Retired
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| Posted: Thu May 31, 2012 7:13 pm Post subject: |
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| atwood wrote: |
| earthquakez wrote: |
But Madoka's not wrong about the general gist of the situation.
He's absolutely correct to point out that the small store owners/leasers in Korea are often making next to nothing from their business. Pleasant or unpleasant. Personally I never make a fuss about prices in Korea from these kinds of businesses or individuals who are selling stuff of any kind to earn a less than decent living.
It's not hard to understand if you have some empathy. In Seoul the halmoni on the street selling over priced lotte chocolate to me when I go there most likely has a terrible life, next to no income, no pension and perhaps some govt assistance. I never grudge paying more.
As for the clothes shop, get it right. The OP and her Mum should understand that when you wash it you've maybe not worn it but you've done something to show use. I don't think the less than perfect condition sounds like something that couldn't be fixed by a bloke like me with a sewing needle and some thread - and I am bloody awful at sewing.
Exchange? Again, I keep the above principle. Now if it had not been washed, had a significant stain and was brought back in its packaging with yonsujong then I think there would be a case for the shop exchanging it.
Madoka AINT wrong! |
You came in way too late. If you read my first post I said they should not expect anything at such a shop. Then Madoka posted that in his experience only very high-end luxury goods shops give refunds or exchanges in such instances, which is patently false.
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You bolded the wrong part. Here I'll help you out.
| Quote: |
| Then Madoka posted that in his experience only very high-end luxury goods shops give refunds or exchanges in such instances, which is patently false. |
Unless you are Madoka you can not possibly know about his experience.
Here's the original quote
| Quote: |
| In my experience, only the high-end shops are willing to take the financial hit of refunding items in the name of customer service. |
Last edited by TheUrbanMyth on Thu May 31, 2012 7:17 pm; edited 1 time in total |
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Patrick Bateman
Joined: 21 Apr 2009
Location: Lost in Translation
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| Posted: Thu May 31, 2012 7:16 pm Post subject: |
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| earthquakez wrote: |
But Madoka's not wrong about the general gist of the situation.
He's absolutely correct to point out that the small store owners/leasers in Korea are often making next to nothing from their business. Pleasant or unpleasant. Personally I never make a fuss about prices in Korea from these kinds of businesses or individuals who are selling stuff of any kind to earn a less than decent living.
It's not hard to understand if you have some empathy. In Seoul the halmoni on the street selling over priced lotte chocolate to me when I go there most likely has a terrible life, next to no income, no pension and perhaps some govt assistance. I never grudge paying more.
As for the clothes shop, get it right. The OP and her Mum should understand that when you wash it you've maybe not worn it but you've done something to show use. I don't think the less than perfect condition sounds like something that couldn't be fixed by a bloke like me with a sewing needle and some thread - and I am bloody awful at sewing.
Exchange? Again, I keep the above principle. Now if it had not been washed, had a significant stain and was brought back in its packaging with yonsujong then I think there would be a case for the shop exchanging it.
Madoka AINT wrong! |
That all has little to nothing to do with what I was talking about.
A manufacturing defect is neither the costumer's, nor the store/seller's responsibility.
Why is this hard for people to understand?
For the 3rd or 4th time: It is reasonable that the seller from the OP does not except for return or exchange items that are not in like new condition. However, it is also not unreasonable on behalf of the OP to inquire about that since many other retailers do accept them.
Madoka was trying to argue that most retailers do not, and used large retailers Macys and GAP Inc. as examples. Madoka is wrong because not only do both of those places practice the policy of exchanging items that appear to have a manufacture's defect, regardless of if it'd been washed, but that such a policy is common.
Again, I am not saying anything about the particular seller in the OP in regards to this policy. |
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atwood
Joined: 26 Dec 2009
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| Posted: Thu May 31, 2012 10:14 pm Post subject: |
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| TheUrbanMyth wrote: |
| atwood wrote: |
| earthquakez wrote: |
But Madoka's not wrong about the general gist of the situation.
He's absolutely correct to point out that the small store owners/leasers in Korea are often making next to nothing from their business. Pleasant or unpleasant. Personally I never make a fuss about prices in Korea from these kinds of businesses or individuals who are selling stuff of any kind to earn a less than decent living.
It's not hard to understand if you have some empathy. In Seoul the halmoni on the street selling over priced lotte chocolate to me when I go there most likely has a terrible life, next to no income, no pension and perhaps some govt assistance. I never grudge paying more.
As for the clothes shop, get it right. The OP and her Mum should understand that when you wash it you've maybe not worn it but you've done something to show use. I don't think the less than perfect condition sounds like something that couldn't be fixed by a bloke like me with a sewing needle and some thread - and I am bloody awful at sewing.
Exchange? Again, I keep the above principle. Now if it had not been washed, had a significant stain and was brought back in its packaging with yonsujong then I think there would be a case for the shop exchanging it.
Madoka AINT wrong! |
You came in way too late. If you read my first post I said they should not expect anything at such a shop. Then Madoka posted that in his experience only very high-end luxury goods shops give refunds or exchanges in such instances, which is patently false.
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You bolded the wrong part. Here I'll help you out.
| Quote: |
| Then Madoka posted that in his experience only very high-end luxury goods shops give refunds or exchanges in such instances, which is patently false. |
Unless you are Madoka you can not possibly know about his experience.
Here's the original quote
| Quote: |
| In my experience, only the high-end shops are willing to take the financial hit of refunding items in the name of customer service. |
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Please parade your pedanticism elsewhere.
What I know about his experience is that it is limited and thus of little to no use in this discussion.(Pretty much like your post.) "Only high-end luxury good shops" has been shown to be an untrue and misleading characterization of retail store behavior regarding returns and exchanges, whether that is his experience or not.
I've never experienced the bitter cold of a white-out in Antarctica. Does that mean it's doesn't get bitterly cold in Antarctica? |
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Steelrails
Joined: 12 Mar 2009
Location: Earth, Solar System
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| Posted: Fri Jun 01, 2012 2:38 pm Post subject: |
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Guys guys guys
These Namdaemun/Dongdaemun stores sell stolen/rejected fake designer items made by sweatshop labor in buildings that are probably operated by some sort of local mafia, staffed by people whose aunt runs a glorified noraebrothel.
What do you expect beyond "buyer beware"?
This sounds bad, but don't trust poor people with good English. |
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