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Smithington
Joined: 14 Dec 2011
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Posted: Thu Mar 05, 2015 8:38 pm Post subject: Korean banking incompetence. |
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I tire of Korean banking incompetence. Banking for foreigners here is just awful. Even the one card (Korea Exchange Bank) that allows us to withdraw money abroad is as unreliable as can be. The card works one time abroad, then not the next time, and on and on. I recently cancelled my card because its not worth relying on it when travelling. It's as likely to let you down as not.
Then last week I finished a Gepik contract and was awaiting my severance pay. At the last moment my co-teacher tells me that I need to get a Nonhyub bank account to get my money deposited. I ask what's wrong with my regular bank(KB). It's always been deposited there in the past. She says all Gepik severance pay now goes through Nonghyub, and will be transferred to your regular bank in a few days. I think fine, whatever. So we're rushing around at the very last minute of my second-to-last day at work, dashing from one wrong bank branch to another after another. Finally she learns that we need to go to the home branch in the next city. So we speed there (through red lights, of course) and manage to sneak in as the bank doors are lowering. We get the account arranged, and depart half an hour after the bank's closing time. Anyway, it gets done. But just.
That out of the way, I'm patiently waiting for the severance this week, wondering when it will show up in my KB account. Then yesterday I get a text from the co-teacher saying Nonghub tried to make the deposit but couldn't actually transfer the funds to my KB account. I ask why. She says because the names on the two accounts don't match up. WTF? How incompetent do you have to be to enter a person's name incorrectly when you have their ARC card and passport right in front of you? We're talking about a pretty important thing here - one's money and access to it. So the co-teacher says I have to find a KB bank in my new town, go there, wait in line, fill in forms, and adjust my name so its in line with the name entered at Nonghyub. And how will I do that? Why, by showing the bank the exact same documents I showed them in the first place.
The incompetence of Korean banking (and administration generally) is truly sub-par. |
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Chaparrastique
Joined: 01 Jan 2014
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Posted: Thu Mar 05, 2015 8:55 pm Post subject: |
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The UK banks are possibly worse. Basically they treat you like a criminal if you reside abroad. |
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jazzmaster
Joined: 30 Sep 2013
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Posted: Thu Mar 05, 2015 9:17 pm Post subject: |
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Chaparrastique wrote: |
The UK banks are possibly worse. Basically they treat you like a criminal if you reside abroad. |
I've worked for banks in the UK and they have their problems, but getting names wrong and making the customer sort it out is not something likely to happen. My bank made a mistake and I got compensation without having to go through the legal process.
You sound like you've had a bad experience with a UK bank. Care to expand on it? It's been almost 12 years since I worked for a bank but I'd still be interested in hearing about it. |
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cj1976
Joined: 26 Oct 2005
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Posted: Thu Mar 05, 2015 9:49 pm Post subject: |
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The last time I opened bank account in the UK, I had to wait 10 days for a credit check. They wanted to ensure I wasn't a criminal or i wasn't going to rack up a huge overdraft - even though I had applied for an account without an overdraft. Ten days just to see if I could open an account to deposit my own money. Ridiculous.
I remember once when I went £5 overdrawn and they sent me a letter to tell me. That letter cost me an extra 20 for 'administration' fees. |
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tiger fancini

Joined: 21 Mar 2006 Location: Testicles for Eyes
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Posted: Thu Mar 05, 2015 9:54 pm Post subject: Re: Korean banking incompetence. |
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Smithington wrote: |
I tire of Korean banking incompetence. Banking for foreigners here is just awful. Even the one card (Korea Exchange Bank) that allows us to withdraw money abroad is as unreliable as can be. The card works one time abroad, then not the next time, and on and on. I recently cancelled my card because its not worth relying on it when travelling. It's as likely to let you down as not.
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Shinhan's "Smore" card has worked for me at ATMs in various countries, including Australia, Thailand and Malaysia. Easy to get if you're a customer of theirs, it's a check (debit) card that's connected to the MasterCard network. As long as you call their English service number and inform of your trip prior to leaving, it shouldn't be a problem. It's also worked for me with online purchases. |
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Coltronator
Joined: 04 Dec 2013
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Posted: Thu Mar 05, 2015 10:14 pm Post subject: |
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Yeah, Shinhan is the way to go for foreign use. They kind of need to do that kind of thing smoothly because of their deep connections with the Japan banking system. |
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Smithington
Joined: 14 Dec 2011
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Posted: Thu Mar 05, 2015 11:01 pm Post subject: |
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Here's the kicker. I was originally planning to depart Korea on Sunday, but a decent job offer appeared at the last minute so I cancelled the flight. So if I had departed Korea expecting my money to go into a given bank account then got an email from the co-teacher saying the names don't match up and hence the money can't be deposited - what the hell would they expect me to do? Fly back to Korea, stand in line at KB bank, fill out the forms, show my documents again, straighten things out, then jump back on a flight back to the States? "Sorry, but please understanding our special situation."
I suggested to my former co-teacher that she just inform Nonhyub to contact KB and confirm that they have identical copies on my passport and ARC on file. Surely they could figure this thing out. My signature will be identical, as will be my photo, passport number, alien number, etc. Instead of doing this my co-teacher sends me a contact number for English service at Nonghyub. I phoned it three times and each time got a Korean recording.
Can't say I'm looking forward to going into KB on Monday and trying to fix this myself. "Oh, the sorry. You can't have KB account and Nonghub account." or "You must close this account and open new account with correct name." or "Immigration will not allow you to change your name on account because..." or 'You must go to main branch in Seoul. Please the hurry. It closes in twenty minutes" or "____________". I don't see this going smoothly at all.
On another front, just last month I got some money back that I had loaned to a friend here in Korea. It was transferred to my account from my mate's account. When I updated my passbook it showed that the money had been transfered by "JOHN" (yes in large letters). That's all, nothing more. The money was sent by "JOHN". Thing is it's neither his first name or his surname, but rather his middle name. They opened his account under his middle name alone.
We're not exactly talking about Swiss bankers here. |
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Who's Your Daddy?
Joined: 30 May 2010 Location: Victoria, Canada.
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Posted: Fri Mar 06, 2015 6:55 pm Post subject: |
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The real incompetents are your school not putting the money directly into the KB account.
I worked public schools for 8 years. Whenever I started a new school they told me they could only pay into Nongyeop. I just said no, the last school did it, and they caved. All I could figure is they want to save about twenty cents in interbank transfer fee. |
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yodanole
Joined: 02 Mar 2003 Location: La Florida
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Posted: Sat Mar 07, 2015 12:12 pm Post subject: |
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My Nong Hyup account was in my middle name for 18 years until I closed it a couple of years ago. |
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SeoulNate

Joined: 04 Jun 2010 Location: Hyehwa
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Posted: Sat Mar 07, 2015 7:08 pm Post subject: |
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Who's Your Daddy? wrote: |
The real incompetents are your school not putting the money directly into the KB account.
I worked public schools for 8 years. Whenever I started a new school they told me they could only pay into Nongyeop. I just said no, the last school did it, and they caved. All I could figure is they want to save about twenty cents in interbank transfer fee. |
This.
Just refuse. Even give some BS answer like as a foreigner you cant open a second account in Korea.
Stick w/ KEB or Shinhan. |
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sligo
Joined: 15 Oct 2008
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Posted: Sat Mar 07, 2015 8:31 pm Post subject: |
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SeoulNate wrote: |
Who's Your Daddy? wrote: |
The real incompetents are your school not putting the money directly into the KB account.
I worked public schools for 8 years. Whenever I started a new school they told me they could only pay into Nongyeop. I just said no, the last school did it, and they caved. All I could figure is they want to save about twenty cents in interbank transfer fee. |
This.
Just refuse. Even give some BS answer like as a foreigner you cant open a second account in Korea.
Stick w/ KEB or Shinhan. |
My Uni tried this with Shinhan. They said they "CAN'T" pay into KEB. I told them all my other jobs have, and i do not need another account as all my direct debits are connected to it. It then emerged that "CAN'T" means "NOT FOR FREE". There is a 1,000 won per transfer fee that they didn't want to pay. If i had a Shinhan account, this fee wouldn't exist. So, instead of askig me if they could deduct 1,000 won per month for transfers, they told me it was impossible to use KEB. I refused to set up a new account twice, and then they agreed to let me use KEB.
Always be wary when Koreans use modal verbs such as "MUST" "HAVE TO" CAN'T" etc. Their meaning and your understanding are usually diametrically opposed! |
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Young FRANKenstein

Joined: 02 Oct 2006 Location: Castle Frankenstein (that's FRONKensteen)
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Posted: Sun Mar 08, 2015 4:07 pm Post subject: |
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Chaparrastique wrote: |
The UK banks are possibly worse. Basically they treat you like a criminal if you reside abroad. |
Australian banks are fantastic.
I got one through WestPac with no problems days after I landed (with a tourist visa). Their fees for receiving overseas funds and for cashing cheques/MOs were prohibitive, so I opened one up at Bank of Queensland. Again, no problems. I later needed to make a lot of cash deposits and they both had ridiculous fees attached to the number of transactions you make (deposits and transfers), so I opened a third with Heritage. Easy peasy. Of course, my partner's bank was Member's Equity, so when I started an off-the-books job, I got an ME joint account with my partner and a separate ME account for my job.
5 accounts within the first couple months of landing, all on a tourist visa, all ridiculously easy and red tape-free. Try that in Japan. > |
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Underwaterbob

Joined: 08 Jan 2005 Location: In Cognito
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Posted: Sun Mar 08, 2015 4:18 pm Post subject: |
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Anecdotal evidence incoming!
I've been with Kookmin for 9 years now with nary a hitch. I've withdrawn money from my account here in Thailand, Canada and Italy no troubles. One school that I only worked at once a week did demand a Nonghyub account to pay for lunches, which I thought was hilarious. I ended up giving them a friend's account and just gave the man-won back to her once a month. It probably helps that my main school is a private-public school and not quite tied to the office of education rules as tightly as most public schools. |
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PeteJB
Joined: 06 Jul 2007
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Posted: Sun Mar 08, 2015 4:54 pm Post subject: |
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Chaparrastique wrote: |
The UK banks are possibly worse. Basically they treat you like a criminal if you reside abroad. |
UK banks, like much of the UK, have very ambigious regulations which makes banking in the UK a very tricky business - if you don't read that fine print you'll be hit with surprise charges and fees. And many banks (such as the HSBC UK) still use computer frameworks from the 90's - Even ATM machines are basically 2-3 decades old. And let's not started on money laundering rules which basically prohibit you from making quick deposits in your account. Isn't it nice to be able to drop cash in the ATM in Korea? On the bright side internet banking in the UK is lightyears ahead of Korea. |
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Who's Your Daddy?
Joined: 30 May 2010 Location: Victoria, Canada.
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Posted: Sun Mar 08, 2015 6:35 pm Post subject: |
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Underwaterbob wrote: |
One school that I only worked at once a week did demand a Nonghyub account to pay for lunches, which I thought was hilarious. |
My story is similar. They agreed to pay me into my KEB account, but asked for a NongHyeop account to pay lunches. I said, why don't you deduct it from my pay each month? They said that wasn't possible, it was either NongHyeonp or cash (I chose cash). The lady I paid sat next to the lady that calculated my pay.
It's one of those things I've never been able to figure out. [Another is, why are the brooms so short?] |
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