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When a parent complains!
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TOGirl



Joined: 16 Jan 2006
Location: Seoul

PostPosted: Mon May 22, 2006 3:26 am    Post subject: When a parent complains! Reply with quote

I have been at my preschool/kindy for about 7 weeks now. I teach a class of 5 years old and one of them has complained that my class is boring.

This lead to a discussion with the other Korean English teachers as apparently my director was too chicken to tell me. So one kid complains that he's bored and then all of a sudden it goes to some of the Korean teachers that have complained too. Apparently my classes need to be more fun and games which is completely fine except one of the teachers told me no games and nothing that involves getting up from their chairs.

I have no problem doing as they request but I was reminded that the ballet teacher has been replaced 3 times for not being up to par. I realize that if my teaching is not good that I should be replaced but it just feels like a hasty comment since its only been 7 weeks and this is the first I have heard of anything being wrong.

I am also the only foreigner in a school where 99% of the teachers don't speak English and so no one talks to me. I guess now I just feel like I'm being ganged up on since the Korean English teachers insisted that their classes are perfectly fine.

I just think since its only been a short period of time and there is no curriculum to follow, I have had to design my own, that they could allow a little room for error and not jump down my throat at the first sign of a problem.

Maybe I'm just being sensitive!!
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krisinkorea



Joined: 16 Mar 2006
Location: Not too far from Seoul

PostPosted: Mon May 22, 2006 4:07 am    Post subject: Reply with quote

Maybe, I am just cranky with Korea given my current situation. Words of advice....Koreans never know what the hell they mean. One day, it's this way and the next day it's this. If it's anything like our school, no curriculum, will take it's toll on your mind after 4 months. Oh and don't worry, cuz they'll probably change your classes around like every second week so that bored kid will be replaced.

My biggest advice. Do what I did? Research better jobs right now and prepare for the day you either want to leave or you're made to leave the school. That's what I did. So you're not completely surprised by anything.

And I feel for you. I'm the only foreign girl in this whole city. Just be thankful your in Seoul. When those Korean teachers tick you off, atleast you can go find more foreigners to go blow some steam off after work.
Wink
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TheUrbanMyth



Joined: 28 Jan 2003
Location: Retired

PostPosted: Mon May 22, 2006 4:08 am    Post subject: Re: When a parent complains! Reply with quote

TOGirl wrote:
I have been at my preschool/kindy for about 7 weeks now. I teach a class of 5 years old and one of them has complained that my class is boring.

This lead to a discussion with the other Korean English teachers as apparently my director was too chicken to tell me. So one kid complains that he's bored and then all of a sudden it goes to some of the Korean teachers that have complained too. Apparently my classes need to be more fun and games which is completely fine except (1) one of the teachers told me no games and nothing that involves getting up from their chairs.

I have no problem doing as they request but I was reminded that the ballet teacher has been replaced 3 times for not being up to par. I realize that if my teaching is not good that I should be replaced but it just feels like a hasty comment since its only been 7 weeks and this is the first I have heard of anything being wrong.

(2) I am also the only foreigner in a school where 99% of the teachers don't speak English and so no one talks to me. I guess now I just feel like I'm being ganged up on since the Korean English teachers insisted that their classes are perfectly fine.

(3) I just think since its only been a short period of time and there is no curriculum to follow, I have had to design my own, that they could allow a little room for error and not jump down my throat at the first sign of a problem.

(4)Maybe I'm just being sensitive!!


(numbers are mine)


1. Who is this teacher who told you this? Is s/he the head teacher? Or someone in a position of authority over you? Or is it just a co-worker? If the former, inform him/her that if they want your classes to be more fun, you will have to play some educational games and yes sometimes that will involve them getting up from their chairs. If this person proves unresponsive you might consider taking it up with the director. Be sure to stress the educational aspect of any games (you might want to have a few in hand and do a bit of research to make your points with maximum impact. If it is just a co-teacher telling you this, I'd just ignore that advice.


2. And even if the classes weren't perfect, they'd never admit it due to loss of face.

3. I completely agree with you, but the problems are these: (a) the hakwon is a business, not a school. That means money comes first (the paying customer) and education is secondary (if indeed at all) (b) Many Korean directors and teachers have unrealistically high expectations of their foreign teachers. This can be increased if you are the only foreign teacher there, or the only one they've ever had. Many will expect the kids to love you and that the children will be speaking fluently within months. When these expectations are suddenly dashed or lowered there is likely to be some conflict.

I kid you not, I had a mother complain, because her four year old son had attended the hakwon for THREE whole months, and yet could not put together a sentence in proper English (although he knew quite a few English words for a four year old.) That's one of the reasons I no longer teach at hakwons.


4. I don't think you are. And keep in mind, that it is not unheard of for directors to fabricate complaints and say that the parents are complaining in order to keep the foreign teacher on his or her toes. After all the feeling is that you will work harder if you think that your work is not up to snuff. For all you or I know, this could simply be a ruse he's using to prod you to get more work out of you. On the other hand it could be legit, but the foreigner teacher generally never knows.

I'm sorry I couldn't be of more help, but I sincerely hope things improve for you.


PS: For good solid educational games, you might want to check out the teacher's books for the Let's Go series. They are clearly laid out and written and look quite professional (which could help win the director over)
And they are quite adaptable with a little bit of creativity.
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alabamaman



Joined: 25 Apr 2006

PostPosted: Mon May 22, 2006 4:23 am    Post subject: Re: When a parent complains! Reply with quote

TOGirl wrote:
I have been at my preschool/kindy for about 7 weeks now. I teach a class of 5 years old and one of them has complained that my class is boring.

This lead to a discussion with the other Korean English teachers as apparently my director was too chicken to tell me. So one kid complains that he's bored and then all of a sudden it goes to some of the Korean teachers that have complained too. Apparently my classes need to be more fun and games which is completely fine except one of the teachers told me no games and nothing that involves getting up from their chairs.



I have no problem doing as they request but I was reminded that the ballet teacher has been replaced 3 times for not being up to par. I realize that if my teaching is not good that I should be replaced but it just feels like a hasty comment since its only been 7 weeks and this is the first I have heard of anything being wrong.

Your there to do what your director, not other Korean Teachers, requests as long as it's in the scope of your contract. Well, I guess you don't have to stick to every little word in the contract. You know what I mean. They were completely out of line for suggesting the ballet teacher was replaced 3 times for not being up to par.

I am also the only foreigner in a school where 99% of the teachers don't speak English and so no one talks to me. I guess now I just feel like I'm being ganged up on since the Korean English teachers insisted that their classes are perfectly fine.

I just think since its only been a short period of time and there is no curriculum to follow, I have had to design my own, that they could allow a little room for error and not jump down my throat at the first sign of a problem.

Maybe I'm just being sensitive!!
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Dan The Chainsawman



Joined: 05 May 2005

PostPosted: Mon May 22, 2006 4:25 am    Post subject: Reply with quote

Yo! Keep it Real!!

Kickem in the JUNK!
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TOGirl



Joined: 16 Jan 2006
Location: Seoul

PostPosted: Mon May 22, 2006 4:29 am    Post subject: Reply with quote

Thanks for the reply and I will look into the book. I got quiet a few ideas from the teachers discussion forum for games and songs and stuff so hopefully these will improve my classes.

The person that told me about the parent is the head english teacher. There are about 10 korean teachers and I am unsure which ones complained about me...the head teacher seemed unwilling to share specifics which makes things difficult (it may or may not have been the korean teacher who said no standing up activities??).

I am thinking that I will change the format of my classes around and then next week go back to the head teacher and ask for some feedback.

It just feels like i'm working in the dark since no one provides any specific details or has any input, and I hate feeling threatened!!! Confused
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philipjames



Joined: 03 Feb 2003

PostPosted: Mon May 22, 2006 4:30 am    Post subject: Reply with quote

Get used to the nonsense. I had a hogwan owner come to me one day with a parental complaint. It was basically that I was 'eating in class.' I was actually teaching the children to ask and order food. So I had bought a few tangerines for the children to offer each other.

Two days later the same hogwan owner came to me with another parental complaint. A parent was upset with me for "not letting their children eat snacks in class!" And he delivers this second complaint to me qwith a straight face. In other words, I must let children eat potato chips ion class and distract every other student; but under no circumstances bring food into class for educational purposes.

I swear that Korea's five thousand years of inventing nothing whatsoever has estroyed milions of their brain cells. Do NOT expect logic or reasoning from them.

That way you'll be much happier in Korea.
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TheUrbanMyth



Joined: 28 Jan 2003
Location: Retired

PostPosted: Mon May 22, 2006 5:27 am    Post subject: Reply with quote

philipjames wrote:
I swear that Korea's five thousand years of inventing nothing whatsoever has estroyed milions of their brain cells. .






Shall we leave the xenophobia and ignorance out of this thread?

Yes many hakwon owners are ignorant jackasses. But when you extend that blanket accusation to cover all 45 million Koreans, you don't come off as looking intelligent yourself.
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Lizara



Joined: 14 Apr 2004
Location: Seoul

PostPosted: Mon May 22, 2006 5:39 am    Post subject: Reply with quote

Without knowing the specific nature of the complaint, it's hard to know how to improve your classes. If one kid complained of boredom and all the others are happy, then you're doing just fine. If by "some teachers" they meant one disgruntled Korean teacher, then you're most likely still doing just fine.

My school does this to us too. I think the last one was, "Some parents have been complaining that their kids don't understand the homework, so make sure everybody understands the homework." Yeah, because we don't already do that Rolling Eyes If they'd say something more specific, like, "Lizara Teacher, Sam's mother called and said he doesn't understand the homework" then I could do something about it, but since they didn't, all I can do is exactly what I have been doing all along. Really, I know I'm not the world's best teacher and I know I could improve in a lot of ways and I'm quite happy to receive constructive, helpful criticism, but something like, "Someone said your class is boring" is not very enlightening.

Anyway, my advice is to try to find out more specifically what the complaint was about. If they won't tell you, then don't worry about it. I doubt they'll fire you... and if they do... well, I hear a lot of schools are having trouble finding teachers these days...

I'm not that good with five year olds. I've noticed ours have an attention span of about five minutes (ten on a good day) so that, for me, means I need at least four or five different activities for them per class. So, if possible and if you're not already doing so, make sure you have enough planned for far more time than you have to teach them, and then if they're not interested in something you can move on to something else.
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Dan The Chainsawman



Joined: 05 May 2005

PostPosted: Mon May 22, 2006 6:54 am    Post subject: Reply with quote

5 minute attention span is pretty much true for most males up to the age of 35.
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The Bobster



Joined: 15 Jan 2003

PostPosted: Mon May 22, 2006 8:15 am    Post subject: Reply with quote

Dan The Chainsawman wrote:
5 minute attention span is pretty much true for most males up to the age of 35.

Oh, I'm sorry, did you say something? I got distracted for a bit there ...
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rothkowitz



Joined: 27 Apr 2006

PostPosted: Mon May 22, 2006 4:21 pm    Post subject: Reply with quote

Parents don't even know what they're complaining about....and when the school starts presenting these to you instead of dealing with them themselves...it can potentially get a bit iffy,as korean mums are hardcore about their kids education...yet totally whimsical about the best way to do it.

I don't envy you.Perhaps.....just keep the kids happy and make education secondary to some degree.

ie,don't impose your will on them in terms on what you think they should be able to do...just go with what they're comfortable with and try to slip in some extra details/material here and there.

I don't know...I despised hagwons.
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Big_Bird



Joined: 31 Jan 2003
Location: Sometimes here sometimes there...

PostPosted: Mon May 22, 2006 4:39 pm    Post subject: Reply with quote

The Bobster wrote:
Dan The Chainsawman wrote:
5 minute attention span is pretty much true for most males up to the age of 35.

Oh, I'm sorry, did you say something? I got distracted for a bit there ...
Laughing
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philipjames



Joined: 03 Feb 2003

PostPosted: Mon May 22, 2006 5:57 pm    Post subject: Reply with quote

Urban Myth, no question the last part of my comment was rediculous. Me was drunk last night and in an unpleasant mood. Feeling stupid.

Anyway, back to the matter of hogwan complaints. Grrr. That's why I left hogwans. Owners would bring every teeny, tiny complaint to the teachers' attention. Have they no idea what this does to the teachers' morale? The problem is that hogwans are businesses and money driven. I'm at a public school now and haven't had a single parental complaint brought to me. Parents can't exactly pull their kids out of public school.

After you finish your contract you should look into the public school system. No parental complaints. Great c;lassroom. Half the hours. I'll never set foot in a hogwan again. I loved the kids, hated the petty complaints.

I hope things work out for you. Being in a bad hogwan situation can be a terrible experience.

Jameson
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C.M.



Joined: 02 Dec 2005
Location: Gangwondo

PostPosted: Mon May 22, 2006 6:48 pm    Post subject: Reply with quote

Agreed. The owner brought to my attention the complaint of a student (read: customer) a while ago. He treated the matter quite seriously. I pressed for specifics, and when told it was how I conducted a recent game of Scrabble, I almost lost it. Keeping my temper and incredulity in check, I advised him that this matter was not worth discussing. Such is the case, I think, with most complaints; not worth serious attention from anyone. He treated it seriously because it represented a possible threat to his bank account. I try and let "complaints" slide right off me. Nine times out of ten they are pointless and groundless, no matter if they are lodged by a student or a parent.
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