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jmbran11
Joined: 19 Jan 2006
Location: U.S.
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 Posted: Sat Jun 24, 2006 8:40 am Post subject: How can I get a sound card? |
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I know I'm technouseless and all that stuff. My laptop doesn't have a sound card. I bought it used; it's English Windows XP. I tried to download the appropriate audio driver from the HP website, but it wouldn't work. The tech help guy wasn't much help - he kept telling me to uninstall the driver and reinstall, and I kept telling him I had no driver to uninstall, which was the problem.
Can I just by a sound card somewhere and install? If so, where? Right now, no sound will come out of my computer. Thanks. |
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Demophobe
Joined: 17 May 2004
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| Posted: Sat Jun 24, 2006 7:42 pm Post subject: |
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Laptop? Nope...you can't do that.
Post the make/model (specs if you can) and we can try to help. |
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jmbran11
Joined: 19 Jan 2006
Location: U.S.
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| Posted: Sun Jun 25, 2006 4:07 am Post subject: Uggghhh |
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HP Pavilion ze2000
When I try to download the driver, it tells me it failed. I didn't think to ask about the sound card when I bought it, because I've never seen a retailed laptop that didn't produce sound.
When I go to sound control devices under the control panel it says no audio device, no playback device, no recording device. But, it has a dvd burner, so I don't understand how it could not be equipped with sound capabilities.
This can't be so complicated. |
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Demophobe
Joined: 17 May 2004
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| Posted: Sun Jun 25, 2006 3:48 pm Post subject: |
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| In the "device manager" (Control panel - system), is there anything listed in "sound, video and game controllers"? |
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jmbran11
Joined: 19 Jan 2006
Location: U.S.
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| Posted: Sun Jun 25, 2006 5:32 pm Post subject: Nothing |
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| Nope, it says "no sound device," "no playback device," "no recording device" etc. when I click on the audion tab. |
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Demophobe
Joined: 17 May 2004
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| Posted: Sun Jun 25, 2006 5:37 pm Post subject: |
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I think we are looking in 2 different places.
In the control panel (classic view, not grouped), there is an "sound and audio" link. This is not what I am talking about.
Click the "system" link in the control panel, then "hardware" then "Device manager". This will open a list with "+"s. Look in the "Sound, video and game controller" and expand this.
What is in there? There must be something....? |
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Juregen
Joined: 30 May 2006
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| Posted: Sun Jun 25, 2006 6:32 pm Post subject: |
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Maybe it is better that he first explains, step by step, how he installed the card
If the card is not installed properly, the computer might not recognize a card being installed and thus will not prompt for a driver install.
So the procedure with winXP should always go as following
1. Insert Card in proper place, make sure it sits very very thight, and cannot move anymore
2. start up windows
3. windows will be prompting you that it found New Hardware, and will request to isntal Driver
4. let it install the driver and reboot
then it should be fine |
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Demophobe
Joined: 17 May 2004
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| Posted: Sun Jun 25, 2006 6:59 pm Post subject: |
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| Juregen wrote: |
Maybe it is better that he first explains, step by step, how he installed the card
If the card is not installed properly, the computer might not recognize a card being installed and thus will not prompt for a driver install.
So the procedure with winXP should always go as following
1. Insert Card in proper place, make sure it sits very very thight, and cannot move anymore
2. start up windows
3. windows will be prompting you that it found New Hardware, and will request to isntal Driver
4. let it install the driver and reboot
then it should be fine |
It's a laptop. I doubt very much the OP installed any hardware. |
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Juregen
Joined: 30 May 2006
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| Posted: Sun Jun 25, 2006 7:25 pm Post subject: |
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| Demophobe wrote: |
It's a laptop. I doubt very much the OP installed any hardware. |
mhhh
i see
i reread the post and indeed there seems to be a problem
Can the OP give us the specifics of what laptop you exactly have, i can do some looking around on the tech part |
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Demophobe
Joined: 17 May 2004
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| Posted: Sun Jun 25, 2006 8:14 pm Post subject: |
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| Juregen wrote: |
mhhh
i see
i reread the post and indeed there seems to be a problem
Can the OP give us the specifics of what laptop you exactly have, i can do some looking around on the tech part |
Dude, he already posted the name of the laptop. HP Pavilion ze2000.
I did 5 minutes of googling, but couldn't find much. Seems like it should just work.
Intel 855GME/ICH4-M chipset...onboard sound.
http://www.intel.com/products/i/chipsets/mobile/855gme_diagram_760.jpg
here is the Intel drver page. Nothing about sound.
Could need a new .inf update or maybe a BIOS update, but that sounds too extreme. It should just work. Then, certainly a driver issue. I'm not sure the OP is finding the right drivers. Should have native support from XP, I think. AC97 is quite vanilla. |
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jmbran11
Joined: 19 Jan 2006
Location: U.S.
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| Posted: Mon Jun 26, 2006 4:46 am Post subject: ok, here we go again |
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When I go to control panel, system, maintenance and performance, hardware, device manager, and expand the "sound, video and game controller" icon -
It has several codecs, including an audio codecs. When I click on it, it tells me that it's working properly.
I downloaded the driver from the hp website, but nothing happened. No sound. When I try "Windows Media Player" it says it can't open because the sound device doesn't exist or is not working properly.
I appreciate your help, but I think I'm beyond hope. I'll have to pay someone, or stick it out with the idiots at the hp help desk (who weren't able to help me before).
Thank you for everything. |
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cubanlord
Joined: 08 Jul 2005
Location: In Japan!
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| Posted: Mon Jun 26, 2006 2:35 pm Post subject: |
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do the following:
right click on my computer
choose properties
go to device managers
click on the + symbol next to sound, video, and game controllers
now tell us what you see.... |
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Thunndarr
Joined: 30 Sep 2003
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| Posted: Mon Jun 26, 2006 3:16 pm Post subject: |
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| cubanlord wrote: |
do the following:
right click on my computer
choose properties
go to device managers
click on the + symbol next to sound, video, and game controllers
now tell us what you see.... |
You have got to start reading the threads you post in.
| Demophobe wrote: |
I think we are looking in 2 different places.
In the control panel (classic view, not grouped), there is an "sound and audio" link. This is not what I am talking about.
Click the "system" link in the control panel, then "hardware" then "Device manager". This will open a list with "+"s. Look in the "Sound, video and game controller" and expand this.
What is in there? There must be something....? |
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Demophobe
Joined: 17 May 2004
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| Posted: Mon Jun 26, 2006 3:57 pm Post subject: Re: ok, here we go again |
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| jmbran11 wrote: |
When I go to control panel, system, maintenance and performance, hardware, device manager, and expand the "sound, video and game controller" icon -
It has several codecs, including an audio codecs. When I click on it, it tells me that it's working properly.
I downloaded the driver from the hp website, but nothing happened. No sound. When I try "Windows Media Player" it says it can't open because the sound device doesn't exist or is not working properly.
I appreciate your help, but I think I'm beyond hope. I'll have to pay someone, or stick it out with the idiots at the hp help desk (who weren't able to help me before).
Thank you for everything. |
Sorry we couldn't help but some things are hard to do remotely. Post back when you discover the problem. I'm interested to know. It seems like there is no sound card! I realize this probably (hopefully) isn't the case, but there must be some kind of hardware problem.
Good luck. |
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cubanlord
Joined: 08 Jul 2005
Location: In Japan!
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| Posted: Mon Jun 26, 2006 4:19 pm Post subject: |
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| Thunndarr wrote: |
| cubanlord wrote: |
do the following:
right click on my computer
choose properties
go to device managers
click on the + symbol next to sound, video, and game controllers
now tell us what you see.... |
You have got to start reading the threads you post in.
| Demophobe wrote: |
I think we are looking in 2 different places.
In the control panel (classic view, not grouped), there is an "sound and audio" link. This is not what I am talking about.
Click the "system" link in the control panel, then "hardware" then "Device manager". This will open a list with "+"s. Look in the "Sound, video and game controller" and expand this.
What is in there? There must be something....? |
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Sorry...I was browsing quickly and didn't see it. |
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