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Strange dvd writer problem
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crazy_arcade



Joined: 05 Nov 2006

PostPosted: Mon Nov 20, 2006 2:22 am    Post subject: Reply with quote

There is no X. However, it lists two drives.

1)KF4669M PZX405H SCSI Cdrom device

and

2)Sony DVD+-RW DW-Q58A
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Demophobe



Joined: 17 May 2004

PostPosted: Mon Nov 20, 2006 4:36 am    Post subject: Reply with quote

I may have something to do with the fact that sony have some deal with lite-on, making the info very hard to find. The Sony drives have been renamed with Lite-on numbers, obscuring the firmwares a bit.

The current firmware is UYS2 (3 ?), but there is apparently a UY4 around somewhere. I can't seem to find a link.

UYS3: http://www.cdr.cz/dvd_rekordery/sony/firmware/dw_q58a/DWQ58A_UYS3WIN.zip

http://codeguys.rpc1.org/utilities.html - flash utility

Flash reader may help you find out what revision your current firmware is.

Wierd indeed. The firmwares are all old. The one(s) CL posted is from over a year ago.
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cubanlord



Joined: 08 Jul 2005
Location: In Japan!

PostPosted: Mon Nov 20, 2006 4:52 am    Post subject: Reply with quote

Demophobe wrote:

Wierd indeed. The firmwares are all old. The one(s) CL posted is from over a year ago.


I thought the same thing too. I can't seem to find any other ones.
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crazy_arcade



Joined: 05 Nov 2006

PostPosted: Mon Nov 20, 2006 5:34 am    Post subject: Reply with quote

I found this:
http://www.cdrom-guide.com/forums/showthread.php?t=282528


The poster has the same dell as me with the same sony drive....looks to be the same problem. Another poster offers a reg edit to fix the problem. I was always taught to not manually edit my registry.
Do you guys know much about this kind of stuff...should I try it?
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Demophobe



Joined: 17 May 2004

PostPosted: Mon Nov 20, 2006 3:08 pm    Post subject: Reply with quote

Sure...give it a go. Export the entire registry first (save it) or create a restore point.
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cubanlord



Joined: 08 Jul 2005
Location: In Japan!

PostPosted: Mon Nov 20, 2006 3:10 pm    Post subject: Reply with quote

well.....you could go to device manager and remove the dvd-drive then attempt to reinstall it with the firmware you have downloaded.

This way, if somehow your driver was corrupted, you will now have a fresh drive. Now, this is IF you want to do it.

Go to my computer/properties/hardware/device manager

click on the dvd room then click on the remove button. Click yes.

then press the "search for new hardware" button.

When it asks for the OS to find the driver, state that you already have it. Actually, just cancel that whole process. Then load the firmware.

Try doing this first BEFORE replacing the drive.
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crazy_arcade



Joined: 05 Nov 2006

PostPosted: Mon Nov 20, 2006 6:51 pm    Post subject: Reply with quote

alright...I'm going to try these things tonight.
I'll let you know what happens.

Anyone have any experience in dealing with international warranties? I thought my dell was supposed to be covered. Dell Canada has been useless so I got my co-teacher on the line with Dell Korea. The person simply said it's not a Korean model...buy yourself a new drive.
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Demophobe



Joined: 17 May 2004

PostPosted: Tue Nov 21, 2006 3:01 pm    Post subject: Reply with quote

cubanlord wrote:
well.....you could go to device manager and remove the dvd-drive then attempt to reinstall it with the firmware you have downloaded.

This way, if somehow your driver was corrupted, you will now have a fresh drive. Now, this is IF you want to do it.

Go to my computer/properties/hardware/device manager

click on the dvd room then click on the remove button. Click yes.

then press the "search for new hardware" button.

When it asks for the OS to find the driver, state that you already have it. Actually, just cancel that whole process. Then load the firmware.

Try doing this first BEFORE replacing the drive.


CL, you know that firmware has nothing to do with the drivers, right? Firmware is a kind of BIOS for the hardware; it won't actually affect it's operation within Windows, but a firmware update will affect how the drive itself behaves. Updating firmware is just as potentially dangerous as a BIOS update; in the event of a power down, lockup or other kinds of interruptive problems, your device is toast.

Windows will find the device with or without a firmware update, but yes, there may be some value in removing the device and letting Windows reinstall it. I somehow doubt it, as the device isn't having a problem within Windows; it's odd behavior seems to be an internal problem.

Another school of thought says that the kind of burning software one has installed may also be a factor. These programs install files that can conflict with one another in a couple of ways and it is sometimes prudent to remove all burning software, remove the registry entries and all, then try again with only one program.
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cubanlord



Joined: 08 Jul 2005
Location: In Japan!

PostPosted: Tue Nov 21, 2006 3:11 pm    Post subject: Reply with quote

Demophobe wrote:
cubanlord wrote:
well.....you could go to device manager and remove the dvd-drive then attempt to reinstall it with the firmware you have downloaded.

This way, if somehow your driver was corrupted, you will now have a fresh drive. Now, this is IF you want to do it.

Go to my computer/properties/hardware/device manager

click on the dvd room then click on the remove button. Click yes.

then press the "search for new hardware" button.

When it asks for the OS to find the driver, state that you already have it. Actually, just cancel that whole process. Then load the firmware.

Try doing this first BEFORE replacing the drive.


CL, you know that firmware has nothing to do with the drivers, right? Firmware is a kind of BIOS for the hardware; it won't actually affect it's operation within Windows, but a firmware update will affect how the drive itself behaves. Updating firmware is just as potentially dangerous as a BIOS update; in the event of a power down, lockup or other kinds of interruptive problems, your device is toast.

Windows will find the device with or without a firmware update, but yes, there may be some value in removing the device and letting Windows reinstall it. I somehow doubt it, as the device isn't having a problem within Windows; it's odd behavior seems to be an internal problem.

Another school of thought says that the kind of burning software one has installed may also be a factor. These programs install files that can conflict with one another in a couple of ways and it is sometimes prudent to remove all burning software, remove the registry entries and all, then try again with only one program.


Yes. Thanks. So much talk about firmware that I got it stuck in my mind while typing. I meant driver.

Still though, I am extremely curious to see what happens. I still stick with the notion that something is messed up with the lasers (hence the drives ability to perform only some of the "all" capable tasks).

To the OP, let us know!
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crazy_arcade



Joined: 05 Nov 2006

PostPosted: Tue Nov 21, 2006 4:02 pm    Post subject: Reply with quote

It seems as though the drive is being properly detected, I think.

I ran some diagnostic tests on the drive this morning. During the read, seek an dother tests...it just tells me that "the drive is empty please insert a digital data disc" or something like that. When I'm in windows and I put in a disc, it just spins. When I click on the drive to open it, the drive is reported as being empty.

I'm sick of trying to trouble shoot it...just gonna replace it.

Oh yeah, I uninstalled everything and then tried to manually reinstall it using the drivers that I downloaded. First, I went into add new hardware, however, it automatically installs drivers without allowing me to choose my downloaded drivers. Second, I uninstalled everything again and tried to manually install my drivers. This time I got the "no matching drive exists" error.
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cubanlord



Joined: 08 Jul 2005
Location: In Japan!

PostPosted: Tue Nov 21, 2006 4:08 pm    Post subject: Reply with quote

crazy_arcade wrote:
It seems as though the drive is being properly detected, I think.

I ran some diagnostic tests on the drive this morning. During the read, seek an dother tests...it just tells me that "the drive is empty please insert a digital data disc" or something like that. When I'm in windows and I put in a disc, it just spins. When I click on the drive to open it, the drive is reported as being empty.

I'm sick of trying to trouble shoot it...just gonna replace it.

Oh yeah, I uninstalled everything and then tried to manually reinstall it using the drivers that I downloaded. First, I went into add new hardware, however, it automatically installs drivers without allowing me to choose my downloaded drivers. Second, I uninstalled everything again and tried to manually install my drivers. This time I got the "no matching drive exists" error.


My money is STILL on the fact that the drive is shot.
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Demophobe



Joined: 17 May 2004

PostPosted: Tue Nov 21, 2006 4:35 pm    Post subject: Reply with quote

CL is probably right, but I didn't want to say it out loud as it seems the OP is going to have a headache with warranty or have to shell out for a new drive.

However, it does seem like the drive is history. To the OP, did you go through the firmware upgrade procedure at all? It's a bit dodgy, but it still may be worth a try. If you do muck it up, you aren't really in a worse state than you are already.

Good luck either way.
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