Korean Job Discussion Forums

[CaliUSA]

Well, first I should say that I hope there's a miracle and the flooding in Thailand just goes away, evaporates, whatever--I feel very sorry for the trouble people are experiencing there.

As for my plans, I'm flying from SK to Thailand in January. Air China changed the time of my connecting flight (there's a stopover in Beijing), so that there's only a 25-minute gap from one flight to the next, and I got a message from Travelocity telling me I had to call them immediately.

Well, that's turned out to be a real chore. Several phone calls to their international center--it's a 210 number, is this toll-free?--and still nothing is resolved.

What I find specifically frustrating is this: Travelocity customer support has told me Air China has offered a flight from SK to Beijing earlier in the day. It will mean a 6-hour layover, but being an easygoing person, I said "Sure, that's fine with me." But the Travelocity operators are claiming that they can't just set up the new flight, and send me a confirming e-mail. Rather, I have to be on the phone line *while* they discuss the matter with Air China.

Is this usual? It's difficult because Air China's offices are always closed when I call Travelocity, and the times Travelocity suggests for calling back are always awkward for me. It's all very frustrating.

[leftx47]

[iselynjenniep]

i had a lot of the same kind of issues with travelocity when i traveled to thailand in july with china eastern. eventually i called china eastern directly (US office) and they fixed everything right away...

[CaliUSA]

[sugarloaf82]

I had a similar problem with Cheaptickets.com. They changed the first flight of a ticket to Europe this past summer with no notification, and I only found out because I called the airline to request seats and they had us flying to a different city.

I had to make several calls to them over a couple days, but it did all work out and they put us on the flight they should have initially changed us to at no charge as we weren't the ones that had made a change.

Cheaptickets kept blaming Korean Air, and Korean Air said it was Cheaptickets' issue. Who knows what actually happened, but it worked out. It was a pain though to deal with, and if I had not called in advance we would have never known about the change.

[CaliUSA]

Well, for the record, Travelocity did sort it out and they changed the connecting flight time. Didn't find this out until I called Air China myself, though. I think the posters here are right--it might just be easiest to call the airline directly. Thanks for the tips!