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regicide
Joined: 01 Sep 2006 Location: United States
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Posted: Fri Mar 07, 2008 3:48 am Post subject: Banking in korea & "our bank from back home" - |
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From Citibank - - Seoul:
Dear. Our customer
I have received your complaint on Citibank Korea through my senior
management. ( in New York)
I understand your bad experinces with our bank, so I am really sorry to
making that poor service you have experienced.
Some case is perfectly you are right, but some are need to explain
about constraints which are from regulatory and english problem.
If you give me some time to discuss about our services, I will visit or
call you to resolve this issues.
However I even don't know your information, so I can't reach you now
I ask your apology on our poor services and this rude mail to you. Pls
understand me that my poor english.
Best regards,
Last edited by regicide on Fri Mar 07, 2008 9:22 am; edited 4 times in total |
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regicide
Joined: 01 Sep 2006 Location: United States
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Posted: Fri Mar 07, 2008 4:48 am Post subject: Re: Banking in korea & "our bank from back home& |
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The above letter is in response to my complaint to the corporate offices in New York City. They apparently forwarded my complaint to Seoul.
Last edited by regicide on Fri Mar 07, 2008 9:07 pm; edited 4 times in total |
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CentralCali
Joined: 17 May 2007
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Posted: Fri Mar 07, 2008 5:44 am Post subject: |
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Good letter, but change ex-patriots to expatriates. And add something about Standard Chartered refusing to convert Korean money to foreign currency without adding a stamp in the passport declaring the amount of money converted. |
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kprrok
Joined: 06 Apr 2004 Location: KC
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Posted: Fri Mar 07, 2008 5:49 am Post subject: |
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Is that really the letter that you sent? It looks pretty poorly written to me. You are not very focused and your thoughts jump from topic to topic and touch on irrelevant ideas. I'm surprised you got a response at all.
KPRROK |
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Ut videam

Joined: 07 Dec 2007 Location: Pocheon-si, Gyeonggi-do
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Posted: Fri Mar 07, 2008 5:54 am Post subject: |
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Um... why did you complain to Citigroup about the behavior of Standard Chartered? |
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regicide
Joined: 01 Sep 2006 Location: United States
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Posted: Fri Mar 07, 2008 6:00 am Post subject: |
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Ut videam wrote: |
Um... why did you complain to Citigroup about the behavior of Standard Chartered? |
Um...my opening sentence in my customer complaint letter...
"I would like to make you aware of the discriminatory banking practices that exist in South Korea for ex- patriates. "
Citi is concerned about what I said about Citi. The response came in about five hours. |
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victorology
Joined: 10 Sep 2007
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Posted: Fri Mar 07, 2008 6:39 am Post subject: |
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In the letter, you state that you are a shareholder. You might want to send a letter to investor relations. |
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moosehead

Joined: 05 May 2007
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Posted: Fri Mar 07, 2008 6:54 am Post subject: |
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OP, I hate to break it to you but Citibank doesn't give a hoot about us and our wee little problems here - they are a multinational corporation who buy and sell stinky little debts held by COUNTRIES on a regular basis.
to wit - they chew little people like you and me up for breakfast - make that a continental breakfast - and spit us out -
I realize you feel like it's important to write a letter to someone to complain - but c'mon - it's really not going to do much more than flag you as a trouble maker - and not do the rest of us much good either.
and admitting you hold Citigroup stock when it's devalued over half? something about throwing good money after bad? that's not investing - that's playing the fool.
I'd save your energy and focus it on something you CAN accomplish - let them have their stupid banking laws - and yes, the pages in our passports are reserved for just such purposes - face it, if you want to travel, people are going to mangle your passport - it's because they are jealous they haven't been anywhere and you have -
chill out - dude - take a rest - you'll live longer and happier I swear  |
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Ut videam

Joined: 07 Dec 2007 Location: Pocheon-si, Gyeonggi-do
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Posted: Sat Mar 08, 2008 3:59 am Post subject: |
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The pages in your passport are NOT reserved for bank employees' self-important stampings or scrawlings. Legally, they have no business writing anything in there.
From page 6 of my American passport, IMPORTANT THINGS TO REMEMBER ABOUT YOUR PASSPORT, 4. Alteration or mutilation of passport:
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Only authorized officials of the United States or of foreign countries, in connection with official matters, may place stamps or make statements, notations, or additions in this passport. |
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