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help with Hotmail folders....

 
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hellofaniceguy



Joined: 10 Jan 2003
Location: On your computer screen!

PostPosted: Thu Nov 25, 2004 2:05 pm    Post subject: help with Hotmail folders.... Reply with quote

Here's the problem. When I login to Hotmail, I can view my messages...but when I click on "Drafts" or "Saved Messages" the folders will not open. When I click on the "Help" icon to contact Hotmail, that also does not open.
When the cursor is pointed on the help icon...in the status bar at the bottom of the page, it shows this:

javascript:cph('PIM_inbox');

when I click on Drafts, it shows this:

javascript:HMFO('00000000-0000-0000-0000-000000000004')

Sent messages same thing as drafts except the last number is a 3.

What's up with this? How can I correct the problem?
Thank you!
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the saint



Joined: 09 Dec 2003
Location: not there yet...

PostPosted: Thu Nov 25, 2004 3:50 pm    Post subject: Reply with quote

You'll need to tell us more:
What browser are you using?
What system are you using?
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hellofaniceguy



Joined: 10 Jan 2003
Location: On your computer screen!

PostPosted: Thu Nov 25, 2004 4:24 pm    Post subject: Reply with quote

Windows XP Pro
Compaq notebook 1700
When you say browser...what do you mean?
Thanks!
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the saint



Joined: 09 Dec 2003
Location: not there yet...

PostPosted: Fri Nov 26, 2004 12:29 am    Post subject: Reply with quote

Browser: program you use to surf the net e.g. Internet Explorer, Netscape etc
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hellofaniceguy



Joined: 10 Jan 2003
Location: On your computer screen!

PostPosted: Fri Nov 26, 2004 12:57 am    Post subject: Reply with quote

the saint wrote:
Browser: program you use to surf the net e.g. Internet Explorer, Netscape etc


browser is IE.
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the saint



Joined: 09 Dec 2003
Location: not there yet...

PostPosted: Fri Nov 26, 2004 5:05 am    Post subject: Reply with quote

Okay... I wonder if you have installed SP2 for XP yet. If you have, perhaps you have popups disabled in your security settings. Help usually opens in a new window and if you have that setting on, this would prevent it from opening.

As for the other stuff, I'm stumped. The links you posted seem fine to me.

Perhaps you should make sure you're working with the latest version of Internet Explorer or, better still, change browsers to Firefox which you can get HERE and see if your problem goes away.
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