Job Discussion Forums

geaaronson · Joined: 19 Apr 2005 Posts: 948 Location: Mexico City

Can�t believe it�s worse than Banamex. You didn�t have to buy life insurance at hsbc to open up an account did you? Nor did you have to fill in an application twice over because someone in the banking office made a mistake,( I had to do that on two separate applications), nor did you have to throw a hissy fit to close out a checking account when bank officials refused to close out your account, nor did you have to notify them of a change of address twiceover, now did you? Told you Banamex is the worst.

Phil_K · Joined: 25 Jan 2007 Posts: 2041 Location: A World of my Own

TheLongWayHome · Joined: 07 Jun 2006 Posts: 1016 Location: San Luis Piojosi

dixie · Joined: 23 Apr 2006 Posts: 644 Location: D.F

thelmadatter · Posted: Wed Feb 04, 2009 8:18 pm Post subject: customer service

If I ever run screaming back to the States, it will be over customer service or lack of it. I now expect lousy service and when I get pleasantly surprised, I tip, whether it is customary or not. For example, the guy who moved my stuff from Toluca to DF was great. Showed up on time Shocked

got to my new apt before I did Shocked

and this 60 some-odd year old guy carried my fridge up 3 flights of stairs on his back Shocked

= 20% tip and would have bought him some beer if the tiendita had been open.

Other extreme, contracted the father of a friend of a friend. Constantly late or didnt show, when he did show he lack this-that-or-the other thing and yelled at whoever was helping him. Tried to get other half of the money by giving me some sob story about his mother being in the hospital but even his daughter told me not to give him any more money. After about 3 months or so I fired him. Still have half-finished closets.

Bad customer service and trying to rip me off because I am gringa/guera is why I have as little to do commercially here as I can get away with. It was one major reason I didnt have Internet service in my house for the longest time.

MELEE · Posted: Wed Feb 04, 2009 10:31 pm Post subject: Re: customer service

aliaeli · Joined: 04 Jun 2008 Posts: 46

Overall, I would say that it is good. People are for the most part polite and friendly.
However,
one can expect no favors, ever, for any reason. they will follow their policy no matter how stupid it is. it's unbelievable.
you are always wrong in a restaurant. There was an insect in my soup. No doubt about it. It had legs and antennae. And an exoskeleton. They took it away and off my bill but they absolutely refused to admit it was an insect. Then they served my chili enogada cold and when I said why isn't it hot, they said it is served cold.. I said, why is it cold? They said that is how it is served... as in revenge is best served cold?

at another restaurant there were two menus posted outside, the hostess directed us to them both, we immediately flocked to the breakfast menu. Inside we ordered. My fiance a beer.. and when we realized we had been given lunch menus and that there was no way to get breakfast, he cancelled his beer.. but the server said that it had already been opened and he would have to pay for it (it wasn't even at the table yet). In the U.S. if it hasn't made it to your table, you don't pay for it.

once at a back I tried to get information on opening a bank account and I wanted to see the contract first, she refused to let me see the contract until I have already jumped through the hoops of giving her all my personal info needed to open said bank account and sign on the dotted line.
Worst place for customers. Best place to be in authority over customers. I was working at a hostel here in Mexico for a little while this past summer when an American woman called, she had the wrong number, she wanted to speak with someone in accounts receivables. I forget now the whole story but she got really rude with me really fast and I suddenly realized that customers in the US seem to have some kind of self-entitlment concept about treatment. I thought, more likely than not a Mexican customer would never treat me like that!

geaaronson · Joined: 19 Apr 2005 Posts: 948 Location: Mexico City

Okay DIXIE I will grant you that your banking experiences matched mine at the very least. So switch to ScotiaBank. They're much more helpful. And yes, I had the same problem with not having matching documentation to open a clabe account when I already had a checking account. I went back 5 times to get it resolved and they wouldn't because the address did not match when I had notified them in person of my change in address 4 months prior.