Korean Job Discussion Forums

[bassexpander]

As I have mentioned, I had troubles with my new computer. The place I bought it from held it for a few days, told me they replaced the mainboard (which I seriously question, because Windows 7 never detected the change) and then promptly returned it to me with the bios set to default. They never bothered to check the HDD, or even to see what it did past getting locked-up at post.

So after trudging home with my computer via bus/subway/car, and 2 hours later, I find that it now turns on but locks at boot 90% of the time.

I called up the shop and basically bitched them out like no tomorrow, then was hung up on. I was told, "You picked the parts, so it's not our fault!" I said, "But you put it together, and the parts came from your shop."

Apparently they think they have done nothing wrong, and claimed they suddenly couldn't understand my English when I said I wanted a full refund. That's when I blew up at them, and they hung up.

So I dug into the problem a bit more myself, and have revealed a menu, which was hidden by a boot screen, that gives me an error 0078. According to the Asrock website, that means a bad SATA cable, jumper setting, or HDD. Jumpers are all set properly (meaning none on the HDD) and my mainboard supports 3.0g/s, and trying new SATA cables made no difference.

So it's gotta be the drive......

Will I have to go through that shop, or can I just take it to WD service myself for a trade-in?

[ladron]

Damn.

Bass, honestly man, just call the WD helpline (1800something in the states) and bitch like your feet were on fire and your ass was catching. You'll have a new hard drive before week's end, I promise.

I wish I could help more, knowing what all you've been through with this new machine. When it rains, it pours, eh?

[ladron]

Oh, just for Shitz and giggles, did you try setting the Jumper for "master" even if its only one? I've had a few mobos (forget the brand right now) that got angry if there was no jumper on the HDD...

[Demophobe]

[Demophobe]

[eamo]

I'm trying to return a Western Digital drive myself at the moment. A 640GB which developed bad sectors. Problem is we can't find any proof of purchase............I'll let you know if or when I find where to send it.

To replace the WD I bought a 1TB Samsung F3........I'm impressed. It runs a full 8 degrees cooler than the WD and has about 30% better read/write times. Just my own little test using Sandra.

[bassexpander]

Yeah, already flashed the bios. The guy at the shop's idea of a fix was to reset the board and default the bios... then give it back to me as fine.

Don't have another drive around to test (and not planning to buy one if I can eek out a replacement somehow today).

It's a weird thing because it will boot maybe 10 percent of the time. Otherwise, it just hangs on the boot screen after it passes the ram test, recognizes the drive, the Blu-ray rom, and all... it either stops right there with the 0078 error, or moves on to the windows boot screen and just freezes.

Board is an Asrock P55m Pro . I wrote Asrock for answers, but that was before i saw the 0078 error code and did a search to find out what it was. I initially missed it because the computer was set to show a pretty boot logo full screen instead of the boot info:

http://www.asrock.com/support/faq.asp?c=HDD

In the USA, I am reading that Western Digital is supposed to be very good at returning drives. It's a WD 1tb Green HDD. I'm reading on Newegg that there are a high rate of 1tb and 2tb Green drives going bad after a few weeks, so I'm going to guess I'm in the same boat. I'm also going to see if WD will sell/exchange for a non-green drive. I would never have bought it, but my wife's 500gb Green drive has been good.

Eamo, there are some stickers on my HDD from uplaza.co.kr , which must be where the shop got it. I will contact them today to see about a return. You have anything like that?

[eamo]

[bassexpander]

[bassexpander]

From their site, maybe they're closed on Sat?

[eamo]

[bassexpander]

[spanky1off]

think i can help..had 3 seperate hard drives fail earlier this year from different manufacturers..so got to know pretty well where the places are.

basically western digital like the other manufacturers will replace any failed hard drive free of charge no questions asked..as long as its less than 3 years old.

just take it back to wd a/s shop, which if memory serves me correctly is the bottom floor of the multi story builing in yongsan...not sure its name but its the building thats linked to yongsan station by an over head pass over the rail tracks and has the car parks infront if it (old part of yongsan).

there is another place too in the old building related to wd...im not sure which u need but ask the oher guys first, and if you need to go here they can gve you directions/address. i think it might be different places depending where u bought it originally.

[bassexpander]

Got a new drive and have been able to reinstall win7 on it.... going to see if this works after a reboot (which is where I start having troubles).

Cross your fingers!

[bassexpander]

Well, it was a no-go.

Reboot caused it to hang again.

Called the store again. They said bring it in Monday for a replacement mainboard. They admitted not changing the mainboard now. Just turned on the power and saw it booted. They assumed that because they saw a post screen, everything was OK.

Wonderful.

Another day of troubleshooting down the drain.

Windows only seems to work if I boot directly from the bios set-up... some of the time (which had something to do with why I was able to install it in the first place). Otherwise, it hangs.