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Xbox 360 repair

 
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Gnawbert



Joined: 23 Oct 2007
Location: The Internet

PostPosted: Sat Jul 26, 2008 10:43 pm    Post subject: Xbox 360 repair Reply with quote

Does anyone know how to go about getting a Korean Xbox 360 repaired by Microsoft here in Korea?

My beloved Xbox 360 just started freezing up mid-mission in GTA and Ninja Gaiden 2. I pulled the HD off it, tried a few restarts, let it cool off, and then...(dun dun DUNNNN)...got the Red Ring of Death!

I emailed Xbox support twice now, but they're pretty much useless. I got a form letter back both times with very little information on whom to contact.

It's a Korean xbox, and it was manufactured in december of 2006, so it should be covered under the 3-year extended warranty for the Red Ring of Death...the only problem is, I can't find a number to contact here in Korea. If anyone knows the number or how to go about it, I'd be very thankful. My Korean's still lousy so I'm having a helluva time navigating the Korean xbox site.

~thanks!
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sojukettle



Joined: 23 Aug 2005
Location: Not there, HERE!

PostPosted: Sun Jul 27, 2008 3:34 pm    Post subject: Reply with quote

00368 440 0090 :- a number of options ( in korean) but eventually you get through to an english speaker and from there the process is easy.

They require the serial number and then they will email you instructions on where to send the console. I was given a choice of repair or replacement - took replacement and had it delivered a week later.
No charge.
* Replacement machines are from early manufacture dates ( mine is 2005) so expect future overheating problems a definite possibility.

Thank you for contacting Xbox Customer Support. We have received your request for service.

Recommended Packaging Instructions (KOREA)

1. REMOVE any Game/DVD from console (if possible);

UNPLUG/REMOVE all connections/ accessories � AC Cord / power supply (360 only), AV Pack, Wireless Controllers, DVD remote (V1 only); REMOVE Hard Disk Drive (HDD), Memory Unit (MU) if attached. If you have a custom faceplate, remove the custom faceplate.

Under no circumstances attempt to open the console by removing labels, screws or clips as this will void your warranty.

2. We recommend that the XBOX console be placed in a plastic bag.

3. If you were instructed to include accessories by XBOX Customer Support, pack these together with the XBOX console.

DO NOT INCLUDE ANY ACCESSORIES UNLESS YOU WERE INSTRUCTED TO DO SO BY THE CUSTOMER SERVICE REPRESENTATIVE.

4. The XBOX console should be packed in a suitable cardboard box using bubble wrap or other material to ensure a snug fit.

5. Please include the following information on a piece of paper inside your package:



� Name

� Telephone number

� Console serial number

� Call reference number



Write down the address on the box below:



Modus Link Korea 4 La #208, Sihwa industrial complex, Seonggok-Dong, Danwon-Gu, Ansan-Si, Gyeonggi-Do, Korea Zipcode: 425-836



6. Please contact our courier CJ GLS on 1588-5353 (Toll free) to organise pick up of your faulty console.

Home page: www.cjgls.co.kr

Note: It is the customer�s responsibility to ensure that the console is adequately packed. Damage caused through inadequate packaging will void the warranty.


Please keep the invoice after you have sent the console.
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dogbert



Joined: 29 Jan 2003
Location: Killbox 90210

PostPosted: Sun Jul 27, 2008 7:03 pm    Post subject: Reply with quote

I sent my 360 in and had a new console in a week. Watch out for DRM issues.
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bourquetheman



Joined: 18 Aug 2003
Location: Suwon

PostPosted: Thu Sep 11, 2008 3:28 pm    Post subject: Reply with quote

Ok so after finally having success with the search function I found this thread. I just wonder if anyone with a U.S. console has been successful in using this number?
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LGSakers



Joined: 23 Jul 2010

PostPosted: Sat Aug 21, 2010 4:16 am    Post subject: Reply with quote

Bump... The phone number did not work for me. Does anyone know where I can get the Korean customer support number? Been looking for a decent amount of time!
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bourquetheman



Joined: 18 Aug 2003
Location: Suwon

PostPosted: Sat Aug 21, 2010 5:04 am    Post subject: Reply with quote

It only works from a cellphone, not landline, weird I know but that's the only way. I had a U.S. console get the RROD and had to ship it to Japan on my own dime but otherwise it was fixed.
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darkjedidave



Joined: 19 Aug 2009
Location: Shanghai/Seoul

PostPosted: Sun Aug 22, 2010 4:52 pm    Post subject: Reply with quote

bourquetheman wrote:
It only works from a cellphone, not landline, weird I know but that's the only way. I had a U.S. console get the RROD and had to ship it to Japan on my own dime but otherwise it was fixed.


My U.S 360 died last year and I had to ship it to Japan as well. I think its because of the voltage difference (Japan has 110v like the States).
In the end, after a week of searching numbers, 2 weeks to be repaired and $160 later, the process was too long and costly. I ended up buying 2 new US 360s over the summer, now if you breaks, I have 2 extra and can get it repaired for cheap when I visit home... Ya, I'm that much of a geek/loner.
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LGSakers



Joined: 23 Jul 2010

PostPosted: Mon Aug 23, 2010 10:50 pm    Post subject: Reply with quote

Been calling from a cell phone... Just says something in Korean and hangs up. I even got the same number from Microsoft US!
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LGSakers



Joined: 23 Jul 2010

PostPosted: Tue Aug 24, 2010 12:16 am    Post subject: Reply with quote

Finally got through. This is some bullshit right here, though.

Apparently there is only 1 English operator. Apparently he will be busy for the next 45 minutes. And apparently Microsoft Korea's phones are terrible. I could barely hear the person through him cutting in and out!
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jackdaniels



Joined: 13 Feb 2008
Location: Korea

PostPosted: Tue Aug 24, 2010 1:19 am    Post subject: red ring Reply with quote

It's much cheaper to have it fixed here in Korea.
Costs 85,000
Voids warranty
But done in 24 hrs!
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DonMegawatt



Joined: 01 Nov 2010

PostPosted: Sun Jun 26, 2011 7:30 pm    Post subject: Reply with quote

Called 080-791-0880 (Xbox service)

Hit Prompt #1
Then Prompt #4

Guy answered in Korean and quickly switched to English.

1. Asked for my name (use ("a" like "apple") - to avoid mistakes)
2. Phone number
3. If the xbox is Korean???
4. Serial Number
5. He will check warranty (it's 3 years from date of purchase not manufacture date)
6. Address
7. Email
8. Sends email with receiving address.
9. Send your xbox and power brick
10. Wait one week for replacement.

My experience was painless. Smile
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2i2dk1ny2i3



Joined: 26 Jun 2011

PostPosted: Tue Jun 28, 2011 8:04 pm    Post subject: Reply with quote

people get the RROD because it gets too hot

you gotta have a way to cool it such as:
nyko intercooler
http://gear.ign.com/articles/703/703791p1.html

i also have a small desk fan in front and never had RROD after 1st one *knocks on wood*


2. some people put it up on a box so air can escape from the bottom but i don't see this as much

3. its better to lay the Xbox horizontal than having it vertical



glad i was covered under warranty when mine RROD and last

you can try the "Towel Trick"
http://www.youtube.com/results?search_query=xbox+towel+trick&aq=0&oq=xbox+tow
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